Our website receives a lot of traffic from sources that either want to sell us something or end up taking up a lot of our time without really having the resources of a typical paying customer.

This process of authorizing a credit card helps keep our costs down by not having to field unwelcome solicitations and ensuring we're only taking the time to talk to legitimate potential customers who understand the value we provide.

In our experience, all legitimate customers have expressed that they want to make sure we're getting paid for our work. We also understand anyone who hasn't worked with us yet may not be ready to pay our prices based on our reputation alone.

As a good trade-off, that's why we offer this significantly discounted, introductory price, and up through the first hour of initial chat we allow a free cancellation with a full refund..

We only pre-authorize the funds (a pre-authorization reserves the amount) on your credit card. In some cases we don't capture the funds in a final settlement, thereby not charging for the initial consultation.

An example of where we may choose to do this is if a customer mistakenly thought we would be a good fit for them but it turns out not to be the case, we will discontinue the initial consultation work and refund the amount.

We don't want to charge unless we've provided you with something of value.

It depends on the complexity of your project, but for most projects at the end our initial consultation period, we will have done analysis and design work, with an architecture of a solution that will work for you.

The initial consultation and resulting information can also be thought of as a feasibility study on the specifics of your project to aid you in making a decision of whether or not to move forward with the project. Hopefully at that point, you would like to become a customer on retainer with us.

If you become a customer and also prefer not to have your credit card charged, we will be happy to roll your initial consultation charge into the first retainer upon request, however, we may have to settle the amount first, and then refund it only when the first monthly retainer is paid.

If you are unsure, but are curious enough to start a dialog, feel free to sign up with us now to get your questions answered in our first chat so we can help guide you through the process. If it turns out that you are not a good fit for us, we will not charge your credit card.